Returns & Exchanges

At TAGRY, we stand behind the quality of our audio products and offer a 30-day satisfaction guarantee for a full refund or exchange. If your earbuds do not meet your expectations, our streamlined return process ensures a hassle-free experience.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Securely pack the electronics in their original packaging, ensuring all accessories, charging cables, and ear tips are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your RMA.

• 4.
  Receive Refund or Exchange

  Once our technicians inspect the device, we will process your refund to the original payment method or ship your replacement unit within 3-5 business days.